Paytient Payments
Privacy Notice & Cookie Policy

Privacy Policy

Effective day 1st March 2022

1. PURPOSE AND SCOPE

1.1 At Paytient Payments, we respect your privacy and data protection rights and recognise the importance of protecting the personal data we collect and process. This Privacy Policy is designed to help you to understand what personal data we collect about you and how we use and share it.

1.2 When we refer to Paytient Payments, we mean Paytient Paytient Ltd Company, a company registered in Ireland with a registered address at 124 Newborough, Gorey, County Wexford, Ireland (“Paytient”, “we”, “us”, “our”).

1.3 This Privacy Policy applies to you if you:

            interact with our website (www.paytientpayments.co.uk) or our social media pages (collectively, the “Sites”) (“website users”);

            visit Paytient Payments premises (“office visitors”);

            use Paytient Payments applications and services (collectively, the “Paytient Services”) (“customers”);

            interact with any of Paytient Payments end user messenger domains (including app.paytientpayments.co.uk and live.paytientpayments.co.uk (“end-users”);

            are a marketing prospect, who is anyone whose data Paytient processes for the purposes of assessing customer eligibility (“marketing prospect”); or

            receive marketing communications from Paytient.

1.4 For the purposes of the General Data Protection Regulation (“GDPR”), Paytient Payments Ltd, is the controller of your personal data. Our Data Protection Officer can be contacted in writing at hello@paytientpayments.co.uk .

COOKIE POLICY

Some device data, service data and third party source data is collected through the use of first or third party cookies and similar technologies. The Paytient platform (and specifically the domains api.paytientpayments.co.uk and live.paytientpayments.co.uk) does not collect, retain, or share data regarding a particular user’s activity across multiple websites or applications that are not owned by Paytient. Paytient does assign each user a unique user ID within the scope of an individual website, but does not collect or retain IP or any information that would allow Paytient to identify the same particular user on more than one website. For more information, please see Paytient’s Cookie Policy.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals.

2. PERSONAL DATA COLLECTED BY PAYTIENT

2.1 PERSONAL DATA WE COLLECT

The personal data that we collect about you broadly falls into the categories set out in the following table. Some of this information you provide voluntarily when you interact with the Paytient Services and Sites. Other types of information may be collected automatically from your device, such as device data and service data.

3. HOW AND WHY WE USE YOUR PERSONAL DATA

3.1 We collect and process your personal data for the following purposes and, if you are from the European Economic Area (EEA), the UK or Switzerland, on the following legal bases:

            Providing and facilitating delivery of the Paytient Payments Services and Sites: We process your personal data to perform our contract with you for use of our Services and Sites and to fulfil our obligations under applicable terms of service. Where we have not entered into a contract with you, we process your personal data in reliance on our legitimate interests to operate and administer the Paytient Services and Sites. For example, to create, administer and manage your account.

            Communicating with you about the Paytient Services and providing customer support: We may send you service, technical and other administrative messages in reliance on our legitimate interests in administering the Paytient Services. For example, we may send you messages about the availability or security of the Paytient Services. We also process your personal data to respond to your comments and questions and to provide customer care and support.

            Improving the Paytient Platform and Sites: We process your personal data to improve and optimise the Paytient Platform and Sites and to understand how you use the Paytient Platform and Sites, including to monitor usage or traffic patterns and to analyse trends and develop new products, services, features and functionality in reliance on our legitimate interests.

            Maintaining security of the Paytient Platform and Sites: We process your personal data to control unauthorised use or abuse of the Paytient Platform and Sites, or otherwise detect, investigate or prevent activities that may violate Paytient policies or applicable laws, in reliance on our legitimate interests to maintain and promote the safety and security of the Paytient Platform and Services.

            Carrying out other legitimate business purposes: including invoicing, audits, fraud monitoring and prevention.

            Complying with legal obligations: We process your personal data when cooperating or complying with public and government authorities, courts or regulators in accordance with our obligations under applicable laws and to protect against imminent harm to our rights, property or safety, or that of our users or the public, as required or permitted by law.

3.2 In certain circumstances, we may collect your personal data on a different legal basis. If we do, or if we use your personal data for purposes that are not compatible with, or are materially different than, the purposes described in this notice or the point of collection, we will explain how and why we use your personal data in a supplementary notice at or before the point of collection. Where we refer to legal bases in this section we mean the legal grounds on which organisations can rely when processing personal data.

3.3 Please note these legal bases only apply to you if you are resident in the EEA, the UK or Switzerland.

3.4 If you have any questions about our legal bases for processing your personal data, please contact us at hello@paytientpayments.co.uk

4. SHARING YOUR PERSONAL DATA

4.1 We may disclose some or all of the personal data we collect to the following third parties:

Paytient Payments Ltd and any such other group companies as may be added to this list from time to time.

Service Providers:

Consultants and vendors engaged by us to support our provision of the Paytient Platform and Sites and the operation of our business;

Professional Advisors:

Professional advisors, such as solicitors, auditors and insurers, in the course of the professional services that they render to us.

Compliance with Law Enforcement:

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

Enforce the terms and conditions that govern the Services; and

Prevent, identify, investigate and deter fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft.

Business Transfers:

Parties to transactions or potential transactions (and their professional advisors) involving a corporate divestiture, merger, consolidation, acquisition, reorganisation, sale or other disposition of all or any portion of the business, assets, or equity interests of Paytient Payments Ltd (including, as part of a bankruptcy or similar proceeding).

4.2 Aggregated or anonymised information. We may also share aggregated or anonymised information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the websites you generally use, the configuration of your computer, and performance metrics related to the use of websites which we collect through our technology, products and services. If we are required under applicable law to treat such information as personal data, then we will only disclose it as described above. Otherwise, we may disclose such information for any reason.

5. RETENTION OF YOUR PERSONAL DATA

5.1 We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy. If you would like more information about specific retention periods please contact hello@paytientpayments.co.uk

5.2 Note that content you post may remain on the Sites even if you cease using the Sites or we terminate access to the Sites.

6. TRANSFERS OF YOUR PERSONAL DATA

6.1 The Paytient Platform is provided and hosted in EEA, UK and Switzerland. We will protect your personal data in accordance with this Privacy Policy wherever it is processed.

6.2 We will never transfer your personal data outside of these jurisdictions.

6.3 If you would like to find out more about international transfers, please contact our Data Protection Officer at hello@paytientpayments.co.uk .

7. HOW WE STORE AND SAFEGUARD PERSONAL DATA

7.1 We care about protecting personal data. That is why we put in place appropriate measures that are designed to secure your personal data. You can find out more about our technical and organisational safeguards on our Security page: https://www.paytientpayments.co.uk/security

8. YOUR PRIVACY RIGHTS AND CHOICES

8.1 Depending on your location and subject to applicable laws, you may have certain data protection rights. If you are a resident of the EEA or the UK you have the following data protection rights:

            If you wish to access, correct, update or request deletion of your personal data, you can do so at any time.

            You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.

            You have the right to opt-out of marketing communications we send you at any time. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the “unsubscribe” or “opt-out” link in the communications we send you. Please note, however, that it may not be possible to opt-out of certain service-related communications. You can let us know at any time if you do not wish to receive marketing messages by contacting us using the contact details below.

            Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

            You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA and the UK are available here – EEA Authorities and UK Authorities

8.2 You can exercise any of these rights by submitting a request to our Data Protection Officer at hello@paytientpayments.co.uk .

9. CHILDREN’S PRIVACY

9.1 Our Services and Sites are not intended for use by anyone under the age of 16. Paytient does not knowingly collect personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for our Services or send any information about yourself to us, including your name, address, telephone number, or email address. If we become aware that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that a child has provided us with their personal information, please contact us at the email or mailing address provided at the end of this Privacy Policy.

10. CHANGES TO THIS NOTICE AND QUESTIONS

10.1 We may amend this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update it, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If we make material updates to this Privacy Policy we will update the effective date at the top of the Privacy Policy.

10.2 If you have any questions, comments or concerns about the way your personal data is being used or processed by Intercom, please submit any questions, comments or concerns in writing to request to our Data Protection Officer at hello@paytientpayments.co.uk .